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WASHINGTON, DC · MARYLAND · VIRGINIA

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YOUR BANK SAID THE LOSS IS YOURS.
THE LAW MAY SAY OTHERWISE.

I spent 14 years at the Consumer Financial Protection Bureau holding banks to the rules on fraud and payments. Now I represent the people and businesses those rules protect, when their bank refuses to make it right.

Jenelle M. Dennis, bank fraud and consumer protection attorney in Washington, DC
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14 years at the Consumer Financial Protection Bureau, in enforcement and payments

Nearly $600 million in consumer redress and penalties from CFPB enforcement cases I led

Licensed in the District of Columbia, Maryland, and Virginia

Each case is different. Past results do not guarantee a favorable result in any future case.

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What happens when you reach out

I review every inquiry and respond within 2 business days.

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01 · Tell me what happened. Use the form. Share the bank, the dates, the amount, and whether the bank has denied your claim.

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02 · I look at the details. If your situation looks like a fit, I ask for your statements, the bank's letters, and your messages with the scammer. I look for the steps the law required and the bank skipped.

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03 · You get a straight answer. I tell you plainly whether the bank followed the rules, what your options are, and what it would cost.

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Office

1601 Connecticut Avenue, NW
Suite 800
Washington, DC 20009
(202) 641-4230

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ATTORNEY ADVERTISING:

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The Consumer Law Lab is the law practice of Jenelle M. Dennis, licensed to practice in the District of Columbia, Maryland, and Virginia. Prior results do not guarantee a similar outcome. Each case depends on its unique facts and circumstances. This website does not constitute legal advice. Viewing this website or contacting The Consumer Law Lab does not create an attorney-client relationship until a retainer agreement is signed.

 

© 2026 The Consumer Law Lab. All rights reserved.

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