PLAIN-LANGUAGE GUIDES
FOR WHEN YOUR BANK SAYS NO.

By Jenelle M. Dennis | Former CFPB Senior Counsel for Enforcement Policy and Strategy Federal law gives military members and veterans powerful protections when money disappears from their accounts. Here’s what to do when your credit union says no. The Consumer Financial Protection Bureau has documented what many military families already know firsthand: servicemembers, veterans, and their families are disproportionately targeted by payment fraud, and the institutions they ban

By Jenelle M. Dennis | Former CFPB Senior Counsel for Enforcement Policy and Strategy Zelle fraud is one of the fastest-growing sources of consumer financial loss. If money left your account through Zelle without your authorization, federal law may require your bank to give it back. Zelle has become one of the most common tools fraudsters use to drain consumer bank accounts, and one of the most common battlegrounds where banks refuse to take responsibility. If you woke up to

By Jenelle M. Dennis | Former CFPB Senior Counsel for Enforcement Policy and Strategy Federal law gives consumers powerful protections when fraudsters steal account credentials or manipulate victims into transferring funds. Here’s what DC, Maryland, and Virginia consumers need to know. Every week, consumers across the DMV wake up to find money gone from their bank accounts, and a financial institution telling them it isn’t the bank’s problem. In many of those cases, the bank